Frequently Asked Questions | IGET Vapes Shop Oz

Ordering is simple. Browse our range of IGET, Alibarbar, and KUZ disposable vapes, select your desired product, and click “Add to Cart.” When you’re ready, proceed to checkout, enter your details, and complete your purchase securely.

We accept a variety of secure payment methods, including major credit/debit cards (Visa, Mastercard) and other trusted payment platforms. All transactions are processed through encrypted gateways to protect your personal information.

Yes. When purchasing multi-packs (3-pack, 10-pack, 20-pack, or 100-pack), you can also choose your preferred flavours on product page before adding to cart. We’ll do our best to accommodate your requests based on current stock availability.

If a specific flavour is unavailable, our team will substitute it with the closest available option to ensure your order ships without delay. We work hard to maintain accurate stock levels and will always prioritise getting your order to you as quickly as possible.

We process orders quickly to ensure fast dispatch. If you need to make changes, please contact us immediately after placing your order. While we can’t guarantee changes once an order has been packed, we’ll do our best to accommodate you.

All orders are processed and shipped within 24 hours of order confirmation. Delivery typically takes 2-5 business days depending on your location within Australia and shipping option.

Yes. We proudly ship to all states and territories, including:

• New South Wales – Sydney, Newcastle, Wollongong, Central Coast

• Victoria – Melbourne, Geelong, Ballarat, Bendigo

• Queensland – Brisbane, Gold Coast, Sunshine Coast, Cairns

• Western Australia – Perth, Fremantle, Bunbury

• South Australia – Adelaide, Mount Gambier

• Tasmania – Hobart, Launceston

• Northern Territory – Darwin, Alice Springs

• Australian Capital Territory – Canberra

We partner exclusively with AusPost Express to ensure reliable, tracked, and fast delivery across Australia.

Yes. The moment your order is packed and dispatched, we’ll send you a tracking number so you can follow your parcel’s journey in real time.

Yes. All orders are shipped via AusPost Express, which is the fastest and most reliable shipping option available to us. Please allow 1-2 business days for order processing, plus 2-5 business days for transit.

Yes. All orders are shipped in discreet packaging with no external branding that identifies the contents.

We’re here to help. If you can’t find the answer you’re looking for, please don’t hesitate to reach out to our friendly support team.

Email: Info@igetvapesshop.com

Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM AEST

• Saturday: 10:00 AM – 4:00 PM AEST

• Sunday & Public Holidays: Closed

We aim to respond to all enquiries within 1-2 business hours during operating times.